Return Policy

Scope of Policy

This Return Policy applies to all products purchased from Logunova Beauty Salon ("the Salon," "we," "us," or "our"). By making a purchase from our Salon, you ("the client," "you," or "your") acknowledge and agree to be bound by the terms herein.

In-Store Product Purchases

Unopened Products

Products may be returned within 14 days of purchase if unopened, in original packaging, and accompanied by the original receipt. A store credit will be issued for the purchase amount.

Opened Products

Due to the nature of beauty products and hygiene concerns, opened or used products cannot be returned unless they are defective.

Defective Products

If a product is defective upon opening, please contact us within 7 days of purchase. Upon verification, we will offer an exchange for the same product or issue a store credit.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash.

Service Returns

Service Satisfaction

All services provided at Logunova Beauty Salon are final, and we do not offer refunds once a service has been rendered.

Complimentary Corrections

If you are dissatisfied with your service, we offer one complimentary correction within 24 hours of your original service, subject to management discretion and appointment availability.

Service Cancellations

Cancellations made at least 24 hours before your scheduled appointment will not incur a fee. Late cancellations (less than 24 hours notice) or no-shows may result in a charge of 50% of the scheduled service price.

Chargeback Disputes

By purchasing our services or products, you agree not to initiate any chargebacks with your credit card provider or bank. We reserve the right to dispute any chargebacks and will provide documentation, including this policy and service records, to support our position.

Contact for Returns

For any return inquiries, please contact:

  • Phone: 213-338-2332

  • Email: Info@logunova.com

  • Address: 607 S Olive St, Los Angeles, CA 90014

Amendments

We reserve the right to update or modify this policy at any time without prior notice. Any changes will be posted and will become effective immediately upon posting. Your continued use of our services or products constitutes acceptance of any revised terms.

Thank you for choosing Logunova Beauty Salon.

We appreciate your business and look forward to providing you with exceptional products under these agreed-upon terms.